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What an Airline is looking for in a Flight Attendant
03-27-2011, 04:39 PM
Post: #1
Sources : <!-- m --><a class="postlink" href="http://www.newflightcrew.com">http://www.newflightcrew.com</a><!-- m -->

Quote:All airlines have an image of the type of person they want to hire as Cabin Crew.

If you know what the corporate image of the airline is then you’ll know what type of image to
project at the Cabin Crew interview.

Every member of an airline is a representative of the company and contributes to the
corporate image the airline wants to project. This influences the passengers’ overall opinion of
the airline and helps them decide whether they will fly with the same airline again.

So know the airline and you’ll know what image to project.

My suggestion is to visit the airline’s web site. You should do this anyway, it makes sense.

For the moment I don’t want you to think about specific airlines (maybe in another article or
two) but what would be the ideal corporate image for a Flight Attendant to represent. You
should be a walking advertisement for the airline.

The Ideal image for an airline

• Professionalism and Style

• Warm, sincere and caring

• Safe and efficient

• The highest level of customer service.

• Culturally aware

• A home away from home



So you need to display the corporate image at the Interview.


How do you reflect this corporate image? Well once again it has to do with appearances and
communication.

Professionalism and Style

Appearance is an area where you can display an air of professionalism and style. Dress in a
manner that suits the image of the company. In most cases this means some type of smart
casual. Emphasis on smart . Make sure you at least know what style you’re trying achieve.

• No matter what make-up you chose to wear make sure it is applied well.

• If you are wearing nail polish make sure it is not chipped or poorly applied.

• Same with hair style; make sure it suits your face type and that it is well maintained.

Posture – stand like a Flight Attendant

The majority of communication is non-verbal , make sure you maintain a nice relaxed but
poised posture whenever possible.

Interview days like flights can be long so a stretching routine may help your posture and is a
good habit for when you’re employed. Mr lean is very mean! You should never be caught
leaning on things – bad image – lazy and uncaring.


Warm, Sincere and Caring

Listen to what the interviewer says.

Address them by name.

Don’t say “OK” Say “yes” or “certainly” . In the aircraft you will be saying “certainly sir” quite a
bit.

Don’t fold your arms or fidget; its hard but try not to be too nervous.

NEVER LOSE YOUR TEMPER


Safe and efficient

Bit hard to demonstrate in an interview but don’t fail to mention any first aid background you
have. Efficient is being prepared. Have your resume, note pad, pen available. Be on time of
course.


Culturally aware

Be aware of cultural differences between your country and others. For example know how to
receive a business/name card if one is handed to you in an Asian country.

Be aware of the culture of the host country of your airline. Maybe learn a few words of the
language.

Home away from Home

Just relax and make the interviewer aware of your personality. This makes people feel at home

"Learn from mistake" is totally not suitable for a pilot. You might be don't have chance to fly again after you did a mistake. You can only learn from people's mistake.
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03-27-2011, 09:40 PM
Post: #2
more pls..
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03-27-2011, 10:56 PM
Post: #3
sorry cabincrew, what I can get already posted here.

"Learn from mistake" is totally not suitable for a pilot. You might be don't have chance to fly again after you did a mistake. You can only learn from people's mistake.
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04-18-2011, 11:43 PM
Post: #4
hi honerbear,my high only 154cm..ist posible for me to apply for this position..pld do advice.Thanks.
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04-19-2011, 02:10 AM
Post: #5
............ and a skillful hostie not only in serving pax but in martial arts as well ....... :Big Grin:

<!-- m --><a class="postlink" href="http://www.smh.com.au/travel/travel-news/kung-fu-training-for-flight-attendants-to-deal-with-unruly-passengers-20110418-1dkdq.html">http://www.smh.com.au/travel/travel-new ... 1dkdq.html</a><!-- m -->


The Unlearned
Cool

A Real Man Needs A "Big Stick" In Between Legs .....

BUT

Not The One Provided by BOEING ....
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08-05-2011, 08:23 AM
Post: #6
hi good morning to everyone out there~

hopes you get a fantastic and peaveful life always ^^

first and foremost, im an old guy aged 25 years old up to dated, i've been wishing to be aircrew since i was young approx. aged 21 yet after course changing few years ago, i end up graduated in "hospitality and tourism management" field and without sufficient confidence to my ownself, am working as customer service officer for a well-known automotive company and planning to work for current company for another 1 year. The big question for me now is, im getting older from year to year, as according to my plans to the time in which im going for MAS FA career, i would be 27 years old.....hereby i need any current MAS cabin crew to give me some advices on this, should i really go for it after 1 year??

please kindly give the comments, thank you and have a nice day always ^^
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02-18-2012, 12:03 PM
Post: #7
As long as u r not more than 30 or at least u look youmg, the chance is stil there...
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12-11-2012, 07:38 PM
Post: #8
Honey Bear, thanks for your information sharing Smile
conniejolyne, I have same question, not sure have you got your answer?
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